Job Details

Customer Advocate

  2019-10-11     Kelly Services     Quincy,IL  

Kelly Services Inc. is currently seeking to place multiple Customer Advocates for a well-known healthcare company in Quincy, IL,
Snap Shot:

  • Start Date: November 18th

  • Pay Rate: $12.80 - $13.80/hour- $15/hour if you get hired

  • Temporary-to-Hire

  • Location: Quincy, IL 62301

  • Work Hours: 8AM-6PM (8 hours shift determined AFTER hire)

  • Work Days: Monday-Friday

  • 8 Week Paid Training

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.

  • High school diploma OR GED.

  • 6 months customer service experience OR 6 months experience in an office environment.

  • Data entry and/or typing experience. Interpersonal, verbal and written communication skills.

  • Analytical and organizational skills and independent decision-making skills.

  • Ability to spend approximately 90 percent of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.


  • 9 months customer service experience.

  • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, Pharmacy and Disease Management.

  • Knowledge of medical terminology and anatomy.

  • Proven ability to learn quickly and adapt to change.

  • Referral preference given to applicants able to take and meet testing criteria

IMPORTANT INFORMATION: This position is not being recruited by your local Kelly branch. To be considered for this position, please submit your resume online or send directly to [Click Here to Email Your Resum ].
Thanks and we are looking forward to speaking with you!

Why Kelly ?

As a worker today, it s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helpingyou find what s next is what we re all about. We know what s going on in the evolving world of work just ask the nearly 500,000 people we employeach year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we re always thinking about what s next and advising job seekers on new ways of working to reach their full potential. In fact, we re aleading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enablea better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide varietyof workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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